In the event of a consumer dispute, the consumer may refer it to an alternative consumer dispute resolution entity.

The competent authority indicated by Montado is:

National Centre for Information and Arbitration of Consumer Disputes
Website: www.cniacc.pt

The CNIACC forms part of the network of ADR entities and covers the municipality of Alcobaça, among others.

The use of RAL does not prejudice the right to appeal to the judicial courts, as provided for by law.