{"id":3524,"date":"2026-03-21T22:39:28","date_gmt":"2026-03-21T22:39:28","guid":{"rendered":"https:\/\/montado.pt\/?page_id=3524"},"modified":"2026-03-21T22:52:57","modified_gmt":"2026-03-21T22:52:57","slug":"exchanges-returns-and-refunds","status":"publish","type":"page","link":"https:\/\/montado.pt\/en\/trocas-devolucoes-e-reembolsos\/","title":{"rendered":"Exchanges, returns and refunds"},"content":{"rendered":"
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1. Identification of the Website Owner<\/b><\/h4>

The present website, accessible at montado.pt, is operated by <\/span>Jos\u00e9 dos Reis Fialho & Sons, Ltd.<\/b>, legal entity with the NIF <\/span>PT504360906<\/b>, based in <\/span>Urbaniza\u00e7\u00e3o Quintal Novo, Lot 24, 2475-144 Benedita, Portugal<\/b>, registered at the Alcoba\u00e7a Commercial Registry Office under registration number <\/span>2665\/19981217<\/b>, hereinafter referred to as <\/span>Montado<\/b>.<\/span><\/p>

For the purposes of customer contact, Montado offers the following channels:<\/span>
<\/span>Email:<\/b> geral@montado.pt<\/span>
<\/span>Telephone:<\/b> +351 262 929 751<\/span>
<\/span>WhatsApp:<\/b> +351 967 374 325<\/span><\/p>

Telephone and WhatsApp support operate Monday to Friday, from <\/span>09:00 to 12:00<\/b> and from <\/span>14:00 to 18:00<\/b>, on working days.<\/span><\/p>

2. Object and Scope<\/b><\/h4>

These Terms and Conditions govern access, browsing and use of the website montado.pt, as well as the purchase and sale of products through the online store by final consumers.<\/span><\/p>

By using this website and\/or placing an order, the user declares to have read, understood, and accepted these Terms and Conditions.<\/span><\/p>

3. Products<\/b><\/h4>

A Montado sells physical cork products through its online store, including, but not limited to, bags, wallets, footwear, fashion accessories, and homeware.<\/span><\/p>

The images, photographs, descriptions, and other informational elements presented on the website are intended to illustrate the products as faithfully as possible. However, given the nature of the materials used, particularly cork, there may be slight variations in colour, texture, pattern, finish, or shade between the products presented on the website and the products actually delivered, without this constituting a defect or lack of conformity.<\/span><\/p>

4. Customer Account<\/b><\/h4>

Creating a customer account on the website is optional, but may be necessary to access certain features, such as viewing order history, managing personal data, and tracking orders.<\/span><\/p>

The client is responsible for ensuring the confidentiality of their access data and for all activities carried out through their account.<\/span><\/p>

Montado reserves the right to suspend or terminate user accounts in case of misuse, provision of false information, violation of the law, or breach of these Terms and Conditions.<\/span><\/p>

5. Order Process<\/b><\/h4>

The presentation of products on the website does not dispense with confirmation of availability and does not constitute, in itself, a binding contractual offer.<\/span><\/p>

To place an order, the customer must select the desired products, add them to the shopping cart, fill in the requested details, choose the shipping and payment method, and complete the order.<\/span><\/p>

The order is only considered received upon successful submission on the website. Montado will send an automatic order acknowledgement to the email address provided by the customer.<\/span><\/p>

The Montado reserves the right not to accept or to cancel orders, particularly in the following cases:<\/span>
<\/span>a) Product unavailability;<\/span>
<\/span>b) manifest error in the price, description or characteristics of the product;<\/span>
<\/span>c) suspected fraud or misuse of the website;<\/span>
<\/span>d) impossibility of processing or delivery;<\/span>
<\/span>prior non-compliance by the customer.<\/span><\/p>

6. Stock Availability<\/b><\/h4>

B2C orders are limited to stock available at the time of purchase.<\/span><\/p>

In the event of the subsequent total or partial unavailability of an ordered product, the Montado will inform the customer as soon as possible and will proceed, where applicable, to refund the amounts paid in relation to the unavailable product.<\/span><\/p>

The Montado also reserves the right to limit the quantities of products that can be purchased per customer, per order or per period of time, whenever this is deemed necessary for stock reasons, fairness between customers, prevention of unauthorised resale or operational reasons.<\/span><\/p>

7. Prices and Taxation<\/b><\/h4>

The prices shown on the website are indicated in euros and include VAT at the applicable legal rate, unless expressly stated otherwise.<\/span><\/p>

The prices applicable will be those in force at the time of order confirmation.<\/span><\/p>

The Montado may alter prices, shipping costs, promotions, and commercial campaigns at any time, without prejudice to orders already validly submitted and confirmed.<\/span><\/p>

For sales to destinations outside Portugal, including other Member States of the European Union and third countries, the applicable tax treatment may vary depending on the destination country, the nature of the transaction, the customer's circumstances, and the legislation applicable in each jurisdiction.<\/span><\/p>

In the case of orders shipped to countries outside the European Union, the recipient may be subject to the payment of customs duties, import VAT, customs fees, or other local charges applicable in the destination country, which are the sole responsibility of the customer. The rules for pre-contractual information on total price, charges, and return costs are governed by the distance contract regime, and the right of withdrawal is generally 14 days, with exceptions such as personalised goods.<\/span><\/p>

8. Payment Methods<\/b><\/h4>

Montado offers the following payment methods for B2C purchases:<\/span><\/p>