{"id":3504,"date":"2026-03-21T22:27:03","date_gmt":"2026-03-21T22:27:03","guid":{"rendered":"https:\/\/montado.pt\/?page_id=3504"},"modified":"2026-03-21T22:29:58","modified_gmt":"2026-03-21T22:29:58","slug":"shipping-and-deliveries","status":"publish","type":"page","link":"https:\/\/montado.pt\/en\/envios-e-entregas\/","title":{"rendered":"Shipping and delivery"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Shipping and delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Scope<\/b><\/h4>

This policy regulates the shipping and delivery conditions for orders placed through the Montado online shop.<\/span><\/p>

2. Destinations<\/b><\/h4>

Montado ships to:<\/span><\/p>

  • Mainland Portugal;<\/span>

    <\/span><\/li>
  • Madeira and the Azores;<\/span>

    <\/span><\/li>
  • European Union countries;<\/span>

    <\/span><\/li>
  • European countries outside the European Union;<\/span>

    <\/span><\/li>
  • The rest of the world;<\/span>

    <\/span><\/li>
  • Other legally permitted destinations.<\/span>

    <\/span><\/li><\/ul>

    Montado reserves the right to refuse shipments to destinations subject to legal, logistical, customs, commercial or operational restrictions.<\/span><\/p>

    3. Carriers<\/b><\/h4>

    Orders can be dispatched via one or more of the following carriers:<\/span>
    <\/span> DPD, VASP, CTT, UPS and DHL<\/b>.<\/span><\/p>

    The choice of carrier may vary depending on the destination, weight, size of the parcel, type of product and Montado's logistical criteria.<\/span><\/p>

    4. Average delivery times<\/b><\/h4>

    The estimated average times are<\/span><\/p>

    • Mainland Portugal: between <\/span>24 and 48 working hours<\/b>;<\/span>

      <\/span><\/li>
    • Madeira and the Azores: between <\/span>3 and 6 working days<\/b>;<\/span>

      <\/span><\/li>
    • European Union and other European countries: between <\/span>3 and 5 working days<\/b>;<\/span>

      <\/span><\/li>
    • other countries in the world: between <\/span>3 and 5 working days<\/b>.<\/span>

      <\/span><\/li><\/ul>

      Deadlines are estimated, are counted in working days and may change for reasons beyond the control of Montado, including logistical delays, customs control, operational constraints or force majeure events.<\/span><\/p>

      5. Shipping costs<\/b><\/h4>

      Unless otherwise stated, the applicable postage rates are:<\/span><\/p>

      • Mainland Portugal: <\/span>4,95 \u20ac<\/b>;<\/span>

        <\/span><\/li>
      • Mainland Portugal: free postage on orders equal to or greater than <\/span>50 \u20ac<\/b>;<\/span>

        <\/span><\/li>
      • Madeira and the Azores: <\/span>9,95 \u20ac<\/b>;<\/span>

        <\/span><\/li>
      • European Union: <\/span>17,00 \u20ac<\/b>;<\/span>

        <\/span><\/li>
      • European countries outside the European Union: <\/span>19,90 \u20ac<\/b>;<\/span>

        <\/span><\/li>
      • The rest of the world: <\/span>49,50 \u20ac<\/b>.<\/span>

        <\/span><\/li><\/ul>

        6. Processing<\/b><\/h4>

        Orders can be placed at any time, but are processed on working days.<\/span><\/p>

        Preparation and dispatch of the order depends on confirmation of payment, stock availability and internal validation of the order.<\/span><\/p>

        7. Tracking<\/b><\/h4>

        Whenever the carrier allows it, the customer will receive tracking information to follow the status of the delivery.<\/span><\/p>

        8. PO Box deliveries<\/b><\/h4>

        Montado does not deliver to PO boxes.<\/span><\/p>

        9. Customs Fees and Import Charges<\/b><\/h4>

        For orders dispatched to countries outside the European Union, the recipient may be liable to pay customs duties, import VAT, customs charges or other local costs in the country of destination, which are the sole responsibility of the customer.<\/span><\/p>

        10. Parcels returned to sender<\/b><\/h4>

        If the order is returned to Montado for a reason attributable to the customer, including incorrect address, incomplete address, absence of the recipient, failure to collect at a collection point or unjustified refusal, Montado may:<\/span>
        <\/span> a)<\/b> request payment of new postage for reshipment; or<\/span>
        <\/span> b)<\/b> accept the cancellation of the order and proceed with the refund, deducting the shipping costs and any charges borne by Montado.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

        \n\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t
        <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Envios e Entregas 1. \u00c2mbito A presente pol\u00edtica regula as condi\u00e7\u00f5es de envio e entrega das encomendas realizadas atrav\u00e9s da loja online Montado. 2. Destinos A Montado efetua envios para: Portugal Continental; Madeira e A\u00e7ores; Pa\u00edses da Uni\u00e3o Europeia; Pa\u00edses da Europa fora da Uni\u00e3o Europeia; Restantes pa\u00edses do mundo; Outros destinos legalmente permitidos. A […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3504","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"_links":{"self":[{"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/pages\/3504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/comments?post=3504"}],"version-history":[{"count":4,"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/pages\/3504\/revisions"}],"predecessor-version":[{"id":3508,"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/pages\/3504\/revisions\/3508"}],"wp:attachment":[{"href":"https:\/\/montado.pt\/en\/wp-json\/wp\/v2\/media?parent=3504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}